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Shipping/Return Policy

How long will it take to ship my order?

Please keep in mind that all nails are 100% handmade and that it takes time to process. After your nails are made, shipping usually takes about 2-3 days (Priority shipping) or 5-10 days (Standard shipping). This timeframe is an estimate. We try our best to ship orders on time, though is not guaranteed. We offer Rush My Order. Rush My Order is a service where we offer a skip ahead on orders. this gets your order in the front of the line for a fee. Use this to ensure to get your order in time. ***PLEASE DOUBLE CHECK BEFORE PLACING YOUR ORDER. WE ARE NOT RESPONSIBLE INCORRECT SIZING ISSUE OR PICKING AN INACCURATE NAIL SET.

How long does it take to ship size kits?

Size kits are already made ahead of time. They ship out next business day.

My package said it was delivered by USPS, but I never received it. What do I do? 

Once the packages have been dropped off at the post office, we are not responsible for lost or missing packages. Valencia Beauty Bar is responsible for any refunds or replacements. You must file a claim with USPS in person or via their website using the tracking number provided. If you need any guidance with this issue, please contact us at valenciabeautyinc@gmail.com with your name and order number.

*****CUSTOM FEES IS YOUR RESPONSIBILITY AT YOUR SHIPPING CARRIER******

Do you offer refunds/exchanges or cancellations?

We do not offer refunds/exchanges due to the nature of the products. We do offer cancellations up to 24 hours after placing an order. ALL SALES ARE FINAL! If your package was damaged in any way, please contact us via valenciabeautyinc@gmail.com with your name, order number, and an image of the damaged item. 

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